Lunch & Learn
Our ‘Lunch and Learn’ is an interactive bite-sized program that fits easily into your vacant time slot. This is an opportunity to drive personal development in your team and learn some of the key topics in a volatile business environment.
Building Individual Agility through a Growth Mindset
In today’s volatile and changing world of work, professionals need a growth mindset to thrive and be better prepared to adapt to change. The growth mindset has increasingly become a buzzword in meetings and workplace settings. So what does this mindset entails, and how can leaders develop it in your companies?
Carol Dweck, a psychologist well known for her work in growth mindset speaks about how individuals with a fixed mindset often question their ability and are worried about others outperforming them. This anxiety constrains the ability to innovate and can lead to a silo culture.
Growth mindset individuals by contrast are more readily to embrace agile ways of working and feel a strong sense of ownership and commitment to companies. Your mindset plays a critical role in reaching your potential.
This 50-minute talk will empower you a growth mindset both at work and in life. Widen your perspectives on operating in a growth mindset and be prepared to thrive as the volatile environment welcomes obstacles as opportunities of growth.
the impact of your different mindsets in an ever-changing environment
roadblocks to your growth mindset
practical ways on effective mindset shifts
to apply growth mindset to reach and exceed your potential
Turning Ordinary CX into Extraordinary Customer Experience on eCommerce
The pandemic has accelerated the shift of consumer behaviours to go online and becomes heavily reliant on eCommerce platforms to make their purchases. To remain relevant in this changed environment, it is critical for you to up your game on providing an extraordinary customer experience amidst the competitive eCommerce platforms.
Many companies often focus so much on their products and forget how customer experience can impact the final decision-making process. Your customers’ perception of how your online business treats them affects their purchase habits and loyalty to your company’s brand.
In fact, a customer experience statistic has shown 86% of buyers are willing to pay more for a great customer experience. A study had also found that beyond 2020, customer experience will overtake product and price as the key brand differentiator. So how can you bring this experience to the eCommerce platform?
In this 50-minute workshop, get ready to equip yourself with effective ways to build extraordinary customer experience in an evolving digital world.
critical insights to build successful CX on eCommerce platforms
customer expectations in their service journey with you
the impact of Omnichannel CX strategy
excellent customer service by creating an Omnichannel experience
Psychological Safety as a Foundation to Culture Building
What is Psychological Safety and what would you observe in organisations where there has a lack of it? The cost of a toxic culture can be crippling and can cause significant damage to your company’s reputation and limit organisation transformation efforts. In particular, the leadership team's way of working can create an environment that promotes or inhibits organisation and employee growth.
In a world that depends on a soaring pace of innovation and agility, workplace culture has never been more paramount to drive performance and employee fulfilment, and ultimately organisation outcomes.
How do leadership teams enable psychological safety to create a high performing culture? What if the leaders themselves are exhibiting limiting / dysfunctional beliefs and behaviours?
Join us in this 50-minute workshop to cultivate high performing work culture and gain greater understanding of culture transformation's impact on organisation's outcomes.
the core relations of a toxic culture and trust
on your leadership role and organisational values
of your current journey and build compelling case for change
best practices to turn around a toxic culture at the workplace